Natural Language Engagement
Using Natural Language Processing (NLP) elie can be taught to behave as a support digital worker for front office engagement. Creating high-end experiences for the consumer to automate mundane and complex process such as account opening or providing share dealing advice
More natural interaction
By allowing a user to express natural language by moving away from following taxonomy tree navigation elie provides a more intuitive and natural method of interaction. By asking NLP queries elie can help navigate complex data sets – give elie a question and get an answer!
Providing intelligent Hyper Automation from contact to conclusion
Front end IDP
elie brings Intelligent Document Processing (IDP) to the front office conversation. elie can capture and decipher documents required to support a business process be that passports, wage slip or quotations thus making the process more user focussed and easier to complete.
AI/ML & Insight
elie is supported by modern cloud native artificial intelligence engine complete with machine learning to ensure a business process is both automated and self-learning. elie can even predict future events based on its predictive engine. elie is supported by insight module. Data processed or capturing key channel interaction elie can offer deeper insights into content and provide automated billing and track SLA’s performance.
askelie use cases
elie can be used to orchestrate any front office process such as onboarding insurance claims, booking vacation, applying for rent assistance or onboarding a new supplier. In addition elie can be embedded within a ISV’s application to bring a new user experience for enhanced software navigation or automation of a process within software package. elie can also be used to extract knowledge hidden in mass complex data structures. Take a look at the video examples for insurance claim processing, Contract navigation and booking vacation with elie.